Shipping policy

Shipping Policy

Last Updated: 03/04/2026

At ANULA, every order is prepared with care to ensure your products arrive safely and in excellent condition.

At this time, we ship within South Africa only.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders are not processed on:

  • Weekends

  • Public holidays

  • Peak promotional periods

Once your order has been processed, you’ll receive confirmation and shipping updates where available.

Delivery Timeframes

Our estimated delivery timeframe is 8–11 business days from the date your order has been processed.

Please note that delivery times may vary depending on your location, courier availability, and operational conditions.

Multiple Items In One Order

If your order contains multiple products:

  • Items may arrive separately

  • Products may be delivered at different times

  • Additional shipping charges will not apply unless stated at checkout

Shipping Coverage

We currently deliver within South Africa only.

International shipping is not available at this time.

Shipping Costs

Shipping fees are calculated at checkout.

We may occasionally offer:

  • Free shipping promotions

  • Reduced delivery offers

Any applicable fees will be shown before payment.

Tracking

Tracking details will be sent once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

Our estimated delivery timeframe is 8–11 business days, but delivery times are not guaranteed and may occasionally be affected by:

  • Courier delays

  • High order volumes

  • Public holidays

  • Weather conditions

  • Operational disruptions

We appreciate your patience should delays occur.

Incorrect Delivery Information

Please ensure your shipping details are accurate before placing your order.

ANULA is not responsible for:

  • Incorrect addresses

  • Failed deliveries due to customer error

  • Additional delivery costs resulting from incorrect information

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A brief explanation of the issue

Contact

Questions about delivery?

Email: shopanulacycle@gmail.com
Business Hours: Monday–Friday | 09:00–17:00

ANULA — Care, Elevated.